Month: January 2023

Process mining is gaining increased prioritization and investment as organizations work to drive efficiencies and enhance their processes. It’s now projected that the global process mining software market will reach $11 billion by 2030.

How exactly did process mining become such an important technology? In the past, organizations relied on process mapping, which had to be completed by teams of people who met in person for several days to figure it out on a whiteboard or spreadsheet. With this approach, most of the models became outdated within days.

SEE: Data governance checklist for your organization (TechRepublic Premium)

Today, with digitization and decentralized work, processes and workflows have changed. Process mining has emerged to meet new priorities, using powerful algorithms and advanced data transformation to make discovering and optimizing processes fast, analytics-driven, continuous and fully digital.

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What is process mining?

Process mining is a strategic combination

Somedays, it seems like our entire workday is filled with manual tasks like passing information back and forth between people or departments. For many IT support specialists, for example, their days are filled with compiling IT issues from emails, texts and voicemail and then entering that information into a tracking database.

Often, someone must be called to get more information about their request, and by then, you have more support calls coming in. It’s tedious work that’s open to problems such as losing a request or not having all of the necessary information to quickly solve issues. To address these problems in support workflows, consider creating a submission form that automatically passes updates via a Power Automate flow.

SEE: Hiring kit: Microsoft Power BI developer (TechRepublic Premium)

In this tutorial, I’ll show you how to create a simple solution for this scenario that involves Microsoft Lists, Microsoft